Like an annoying pop song, Service Level Agreements (SLAs) have been on my mind for a while. In most cases, they are not worth the digital bits sent to serve them up on the web. Yet they are important if we are comparing cloud service providers, because without taking into account an SLA, your business may spend far more time and effort trying to engineer around failures to prop up an inexpensive cloud.
Recently, I received an e-mail comparing a customer’s internal storage costs to Amazon’s. Of course, Amazon seems to be cheaper based on a pure gigabyte comparison. But it was a flawed analysis because it didn’t include the service level promised, never mind guaranteed...
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